WiFi is recommended to be within 10 meters without obstacles. Being too far away or connecting to many electronic devices may result in offline buffering. lf offline, try reconfiguring:
Method 1:
- Long press the app icon and click delete
- Long press the device to restore factory settings.
- Follow the app prompts to reconnect.
Method 2:
- Go to device settings >network settings.
- In the WiFi list, switch to the desired WiFi network.
- Enter the new WiFi password to successfully switch.
If the issue persists, take screenshots of the app error and network frequency band and contact customer service for assistance.